Code of Conduct

Putting Oregonians first

We are a locally owned Oregon solar company, and we treat our neighbors the way we would want to be treated. Every recommendation we make is based on what is genuinely right for your home, your energy needs, and your budget — never on what earns us the biggest sale.

Serving Oregon communities is a responsibility we take seriously. We show up on time, communicate clearly, and stand behind our work.

Honest marketing and communication

We advertise and describe our products, services, savings, and incentives truthfully and accurately. We do not use misleading claims, high-pressure scare tactics, or exaggerated promises about savings or bill offsets.

When we discuss Oregon incentives, utility rates, or system performance, we give you realistic expectations and are clear about what is estimated versus guaranteed.

Transparent, upfront pricing

Our pricing is straightforward and easy to understand. Before you commit to anything, we make sure you know:

• The full cost of your system and exactly what is included.
• Which incentives and rebates you may qualify for, and how they are applied.
• Any financing or payment options, explained in plain language.
• What is — and is not — covered by our workmanship and product warranties.

Respectful, no-pressure sales

You will never be pushed into a decision. We believe an informed homeowner is a happy customer, so we take the time to answer questions, provide options, and give you the space to decide on your own timeline.

Our team is respectful of your time, your home, and your property. We disclose who we are, why we are reaching out, and we honor your preferences about how and when we contact you.

Quality workmanship and safety

Our installations meet or exceed applicable Oregon building and electrical standards, and we pull the proper permits for every project. Our crews are trained, and we hold industry-recognized certifications.

We treat your home with care during installation, keep our work areas clean and safe, and leave your property in the condition we found it.

Standing behind our work

Our commitment does not end when the panels go up. We support the systems we install, respond to service needs, and honor the warranties we provide.

If something is not right, we own it and we make it right.

Complying with Oregon House Bill 4029

We comply with Oregon House Bill 4029, which sets clear disclosure standards for solar retailers across the state. Before you sign an agreement, we provide the required written disclosures about your system, its estimated production, pricing, and any incentives — presented in plain, easy-to-understand language.

This means you always have the information you need to make a confident, well-informed decision about going solar in Oregon.

Listening and resolving concerns

We welcome feedback and take every concern seriously. If you are ever unhappy with your experience, we want to hear about it so we can address it quickly and fairly.

You can reach our team directly and expect a prompt, respectful response. National Solar is located at 2709 NW Crossing Dr, Bend, OR 97703. Email us at info@nationalsolarusa.com or call (541) 213-8062.